General conditions

General terms and conditions FLORIS Pieces

E-mail: info@florispieces.com

Website: florispieces.com

Article 1

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Definitions

1. FLORIS Pieces: FLORIS Pieces, established in Beuningen, KvK number 97944521.

2. Customer: the person with whom FLORIS Pieces has entered into a contract.

3. Parties: FLORIS Pieces and Customer together.

4. Consumer: a Customer who is also an individual acting as a private person.

Article 2 – Applicability.

1. These conditions apply to all quotations, offers, work, orders, agreements

and deliveries of services or products by or on behalf of FLORIS Pieces.

2. FLORIS Pieces and the Customer can deviate from these terms and conditions only if agreed in writing.

3. FLORIS Pieces and the Customer exclude the applicability of the Customer’s general terms and conditions or of

others explicitly from.

Article 3 – Offers and quotations

1. Offers and quotations of FLORIS Pieces are without obligation, unless expressly stated otherwise therein.

2. An offer or quotation is valid for a maximum of 2 weeks unless a different period is stated in the offer or quotation.

3. If the Customer does not accept an offer or quotation within the applicable period, the offer or quotation shall lapse.

4. Offers and quotations do not apply to repeat orders unless FLORIS Pieces and the Customer agree in writing.

Article 4 – Acceptance

1. Upon acceptance of a quotation or offer without engagement, FLORIS Pieces may still adjust the quotation or offer.

within 3 days of receiving the acceptance, without the Customer being able to derive any rights from it.

2. Verbal acceptance by the Customer shall bind FLORIS Pieces only after the Customer’s written or

confirmed electronically.

Article 5 – Prices

1. FLORIS Pieces applies prices in euros, including VAT and excluding any other costs such as administrative or

shipping costs, unless otherwise agreed in writing.

2. FLORIS Pieces may change the prices of its services and products on its website and in other communications at any time.

3. Increases in the cost prices of products or parts thereof, which FLORIS Pieces could not foresee at the time of

of making the offer or entering into the agreement, may give rise to

price increases.

4. The consumer has the right to cancel a contract because of a price increase in paragraph 3, unless the

increase results from a statutory regulation.

Article 6

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Samples and models

1. If the Customer has received a sample or model of a product, he cannot derive any other rights from it

derive than that it is an indication of the nature of the product, unless it has been agreed in writing that the deliverable is

products match the sample or model.

Article 7 – Payments and term of payment

1. FLORIS Pieces may at the time of entering into the contract require a down payment of up to 50% of the agreed amount

desire.

2. The Customer must have made a subsequent payment within after delivery.

3. The payment terms used by FLORIS Pieces are deadlines for payment. This means that if the Customer fails to pay the

agreed amount has not paid by the last day of the payment period, he is automatically in default and

is in default, without FLORIS Pieces having to send the Customer a reminder or notice of default.4. FLORIS Pieces may make a delivery conditional on immediate payment or require a guarantee

for the total amount of the services or products.

Article 8

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Right of advertising

1. When the Customer is in default, FLORIS Pieces may invoke the right of complaint with respect to the unpaid

products delivered to the Customer.

2. FLORIS Pieces shall exercise its right of complaint by a written or electronic communication to the

Client.

3. As soon as the Customer has been informed of the invoked right of complaint, the Customer must take the relevant products

immediately return to FLORIS Pieces, unless otherwise agreed in writing.

4. The Customer shall pay the cost of retrieval or return in paragraph 3.

Article 9

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Right of Withdrawal

1. A consumer may cancel an online purchase within 14 days of purchase without giving a reason. This

right of withdrawal does not apply when:

the product has been used

it is a product that can spoil quickly, such as food or flowers

it is a product that has been customized or adapted specifically for the consumer

it is a product that cannot be returned for hygiene reasons, such as underwear or swimwear

the seal is not intact in the case of data carriers with digital content, such as DVDs or CDs

the product or service lodging, travel, restaurant business, transportation, catering contract or any form of

leisure time concerns

the product is a loose magazine or loose newspaper

the consumer has waived his right of withdrawal

2. The 14-day cooling-off period in paragraph 1, begins:

on the day after the consumer receives the last product or part of 1 order

once the consumer has confirmed that he will purchase digital content over the Internet

3. Consumers may exercise their cooling-off period by sending an email with that subject

to info@florispieces.com, possibly using the withdrawal form available on the website

From FLORIS Pieces, florispieces.com.

4. The consumer must return the product to FLORIS Pieces within 14 days of sending the email in paragraph 3.

5. If the consumer does not return the product within 14 days after having expressed his right of withdrawal, then

his right of withdrawal expires.

Article 10 – Reimbursement of delivery costs.

1. When the consumer has revoked his purchase in time and sent the complete order to FLORIS

Pieces has returned, then FLORIS Pieces will refund any shipping costs paid by the consumer within 14

days after receipt of the timely fully returned order, refund the consumer.

2. Delivery costs shall be borne by FLORIS Pieces only to the extent that the entire order is

returned.

Article 11 – Reimbursement of return costs

1. If the consumer invokes his right of withdrawal and returns the entire order on time, then

the consumer pays the cost of doing so.

Article 12

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Lien

1. FLORIS Pieces may exercise its right of retention and, in that case, retain Customer products until

the Customer has paid all outstanding bills of FLORIS Pieces, unless the Customer has paid sufficient

provided security.

2. The right of lien also applies on the basis of previous agreements under which the Customer still has to pay money

pay to FLORIS Pieces.

3. FLORIS Pieces shall not be liable for any damage suffered by the Customer due to the use of its

lien.Article 13

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Retention of title

1. FLORIS Pieces shall retain ownership of all products delivered until the Customer has paid all outstanding invoices from FLORIS Pieces.

Pieces with respect to an underlying agreement, including claims due to the

failure to perform.

2. Until that time in paragraph 1, FLORIS Pieces may make use of its retention of title and repossess the goods.

3. U ntil ownership has passed to the Customer, the Customer may not pledge, sell, dispose of the products

Or otherwise object.

4. When FLORIS Pieces makes use of its retention of title, then with that the agreement becomes

undone and FLORIS Pieces may claim damages, lost profits and interest from the Customer.

Article 14

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Delivery

1. Delivery is made while supplies last.

2. Delivery will take place at FLORIS Pieces, unless otherwise agreed upon.

3. Delivery of products ordered online takes place at the address specified by the Customer.

4. If the Customer does not pay the agreed amounts or does not pay them on time, FLORIS Pieces may fulfill its obligations

suspend until the Customer pays.

5. Late payment shall constitute creditor default, preventing the Customer from making a late delivery to FLORIS

Pieces can object.

Article 15

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Delivery time

1. The delivery times of FLORIS Pieces are indicative. If delivery is delayed, the Customer cannot derive any rights from it.

derive, unless otherwise agreed in writing.

2. The delivery period shall begin when the quotation signed by the Customer to FLORIS Pieces for agreement is received by FLORIS Pieces.

Pieces has been confirmed in writing or electronically to the Customer.

3. The Customer shall not be compensated and may not cancel the contract when FLORIS Pieces later

delivers than has been agreed upon. However, the Customer may undo the agreement when agreed in writing

or if FLORIS Pieces cannot deliver within 14 days, after being reminded in writing or the Customer

and FLORIS Pieces have agreed otherwise.

Article 16

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Actual delivery

1. The Customer must ensure that the actual delivery of its ordered products can take place on time.

Article 17

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Transportation costs

1. The Customer shall pay the cost of transportation, unless the Customer and FLORIS Pieces have agreed otherwise in writing

agreed.

Article 18

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Packaging and shipping

1. If the packaging of a delivered product has been opened or damaged, the Customer must be informed of this by the

carrier to make a note on it before taking delivery of the product. If the Customer fails to do so, then

he will not hold FLORIS Pieces liable for any damages.

2. If the Customer arranges for the transportation of a product himself, he must take care of any visible damage to products

or packaging prior to transportation to FLORIS Pieces. If the Customer fails to do so, he may notify FLORIS

Pieces not liable for any damages.

Article 19

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Preservation

1. If the Customer does not take delivery of ordered products until later than the agreed delivery date, the risk of a

any loss of quality entirely for the Customer.

2. Any additional costs resulting from premature or late acceptance of products shall be borne entirely by

of the Customer.

Article 20 – Warranty

1. The warranty on products applies only to defects caused by faulty manufacture

or construction or faulty material.2. The warranty does not apply to:

– in the case of normal wear and tear

– For damages caused by accidents

– for damage caused by modifications made to the product

– For damages caused by negligence or incompetent use by the Customer

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when the cause of the defect cannot be clearly determined

3. The risk of loss, damage or theft of the products that are the subject of a contract between

parties, passes to the Customer at the time they are legally and/or actually delivered, or at least in the

come under the control of the Customer or a third party taking delivery of the product on behalf of the Customer.

Article 21

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Exchange

1. The Customer may exchange a purchased article. This is subject to the following conditions:

exchanges are made within 7 days of purchase where the Customer can show the original invoice

the product is returned in its original packaging and with the original price tag attached

the product has not been used yet

2. Discounted items, perishable products, custom-made items or items specially customized for the Customer

items and custom-made jewelry cannot be exchanged.

Article 22 – Indemnification

1. The Customer shall indemnify FLORIS Pieces against all claims of others related to the FLORIS

Pieces provided products and/or services.

Article 23 – Complaints

1. The Customer must examine a product delivered or service rendered by FLORIS Pieces as soon as possible for

any deficiencies.

2. Does a product delivered or service provided not meet that which the Customer could reasonably expect, then

the Customer must notify FLORIS Pieces within 1 month of identifying the deficiency.

3. A consumer must inform FLORIS Pieces no later than 2 months after identifying the shortcoming.

notify.

4. The Customer shall give as detailed a description as possible of the shortcoming so that FLORIS Pieces can respond.

can respond appropriately.

5. The Customer must prove that the complaint relates to a contract between the Customer and FLORIS Pieces.

6. If a complaint is about work in progress, then the Customer may not demand that FLORIS Pieces provide other

is going to perform work than was agreed upon.

Article 24 – Notice of default

1. The Customer must give any notice of default in writing to FLORIS Pieces.

2. The Customer is responsible for ensuring that his notice of default actually reaches FLORIS Pieces on time.

Article 25 – Liability of Customer

1. Where FLORIS Pieces enters into a contract with several Customers, each of them shall be jointly and severally liable

for fulfilling the agreements in that agreement.

Article 26

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Liability FLORIS Pieces

1. FLORIS Pieces shall only be liable for damage suffered by the Customer if that damage was caused by intentional or

conscious recklessness.

2. When FLORIS Pieces is liable for damages, this shall only apply to direct damages related to

the performance of an underlying agreement.

3. FLORIS Pieces shall not be liable for indirect damages, such as consequential damages, lost profits or damages to third parties.

4. Where FLORIS Pieces is liable, such liability shall be limited to the amount provided by a concluded

(professional) liability insurance is paid out. If there is no insurance or no claim amount is

paid, then the liability is limited to the (portion of the) invoice amount on which the liability is

relates.5. All illustrations, photographs, colors, drawings, descriptions on the website or in any catalog are indicative only

and may not result in any compensation, rescission or suspension.

Article 27 – Due date

1. Any right of the Customer to compensation from FLORIS Pieces shall expire 12 months after the event from which the

liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

Article 28 – Dissolution

1. The Customer may rescind the contract if FLORIS Pieces imputably fails to perform

of its obligations, unless such failure does not justify dissolution because of its special nature or

minor significance.

2. If fulfillment of the obligations by FLORIS Pieces is still possible, dissolution can only take place

after FLORIS Pieces is in default.

3. FLORIS Pieces may rescind the contract with the Customer if the Customer fulfills his obligations under the

Agreement is not fulfilled in full or on time, or when FLORIS Pieces becomes aware of

circumstances that give it good reason to believe that the Customer will not fulfill its obligations.

Article 29 – Force majeure

1. In addition to article 6:75 BW, a shortcoming of FLORIS Pieces by the Customer shall not be attributable to FLORIS

Pieces can be attributed when force majeure occurs.

2. The force majeure situation in paragraph 1 includes, inter alia:

– an emergency such as civil war or natural disaster

– default or force majeure of suppliers, delivery personnel or others

– power, electricity, internet, computer or telecom failures

– computer viruses

– strikes

– government measures

– transport problems

– adverse weather conditions

– work interruptions

3. If a force majeure situation arises which prevents FLORIS Pieces from fulfilling 1 or more obligations to the Customer, FLORIS Pieces shall

can fulfill, then those obligations shall be suspended until FLORIS Pieces can fulfill them.

4. From the moment a force majeure situation has lasted for at least 30 calendar days, both the Customer may

as FLORIS Pieces cancel all or part of the agreement in writing.

5. FLORIS Pieces does not have to pay any compensation to the Customer in a force majeure situation, even if FLORIS

Pieces benefits from this.

Article 30

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Modification of agreement

1. When it is necessary for its performance to modify a concluded agreement, the Customer may

and FLORIS Pieces modify the agreement.

Article 31 – Modification of general conditions

1. FLORIS Pieces may modify these general terms and conditions.

2. Changes of minor importance may always be made by FLORIS Pieces.

3. Major changes will be discussed by FLORIS Pieces with the Customer in advance to the extent possible.

4. A consumer may, in the event of a substantial modification of the general terms and conditions, modify the underlying contract

cancel.

Article 32 – Transfer of rights

1. The Customer may not assign any rights under any agreement with FLORIS Pieces to others without written

permission of FLORIS Pieces.

2. This provision applies as a stipulation with property law effect as in article 3:83 paragraph 2 BW.

Article 33 – Consequences of nullity or voidability1. Should 1 or more provisions of these general terms and conditions prove to be void or voidable, this shall have no

affect the other provisions of these terms and conditions.

2. Any provision that is void or voidable shall in such case be replaced by a provision that is closest to

comes from what FLORIS Pieces had in mind when drafting the terms on that point.

Article 34 – Applicable law and competent court

1. These general terms and conditions are governed by Dutch law.

2. The court in the district of FLORIS Pieces’ place of business shall have exclusive jurisdiction to take cognizance

of any disputes between the Customer and FLORIS Pieces, unless otherwise provided by law.

Retrieved August 12, 2025.